In July 2014 I used the Hotel Tonight App for the first time ever. Jeff and I woke up with no plan for a place to say in Boston that night....so we decided to give this app a try. I'm glad we did...I was really impressed with the app and their customer service.
We booked our room and headed to Boston. We arrived at the Boston Park Plaza...an iconic hotel downtown. We checked in and headed to the room. It had a table and sofa...and I couldn't see a bed. I was having a flashback to the room that inspired this blog.
I picked up the phone to call the front desk....when he found it....the Murphy bed. You know...the kind of bed that pulls down from the wall....but looked like a pet of the book shelf?!?!
Ah....I just figured it was what I get for booking a cheap rate...so we made the best of it...laughed and went about our stay in Boston.
Two days later I received a request to rate the app and give a review. So I opened the request and typed the following "wasn't expecting the Murphy bed..." Just like that....it was all I wrote.
You can imagine my surprise when I received an email a day later from the Hotel Tonight customer service. They apologized for the room and assured me that when booking through that app the expectation would be a standard room. They contacted the hotel, gave me a full refund AND a credit toward a future booking with Hotel Tonight. I was impressed and they had me...I've used them again and will keep using them.
I would and do recommend them to others too!
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